The Vodafone saga

29 December 2008 Letter to: The General Manager, Vodafone Customer Care, PO Box 549, Banbury, OX17 3ZJ

 

Dear Sir

RE: My Vodafone account XXXXXX

Following my recent experience with Vodafone I wish to close the above account and no longer wish to do business with your company.

Would you please close the two telephone services attached to the above accounts and send me a final bill.

Would you please ensure that my request of 28^th December to reduce my plan on XXXXXXXX to the lowest possible level has been actioned.

For your information the events that have led to this action are reiterated here:

1. I have had a long standing Vodafone account and been a regular (and I believe a good) customer for some time.
2. In late November I changed direct debit details from HSBC to RBS, it seems that this may not have happened for the Vodafone account
3. I have now determined that you were unable to exercise a direct debit from my account in early December
4. You made no attempt to speak to me by telephone, to mail me, or to email me regarding this problem.
5. On 23^rd December while I was on holiday in Australia, without warning or notification,  you stopped my telephone from making any outgoing calls, sending texts or contacting your customer services number
6. On 23^rd December you removed my access to online services that might have helped me to determine for myself what the issue was.
7. On 26^th of December when I sent urgent email to your Customer Services staff requesting assistance I received no reply.
8. On 28^th December when I returned home and rang your customer services staff I was given no assistance and treated with disrespect and disdain.
9. I lodged a formal request with your customer services staff on 28^th December to reduce my current plan to the lowest possible rate.

Thank you

 

17th February 2009 Letter to The General Manager, Vodafone Customer Care, PO Box 549, Banbury, OX17 3ZJ

Dear Sir

RE: My Vodafone account XXXXXXXX

Following my previous correspondence of 18^th December 2008 please would you note that I have not had access to my online billing reinstated, nor have I received a bill for December or January. Yet in February my account has been debited for Vodafone services.

I assume this is the final bill for the above account and shall cease using the telephone forthwith.

Thank you

Tags: arrogance, disdain for customers, ignorance, poor customer service, Vodafone