To: The Manager, Chiswick Park, Building 11, 566 Chiswick High Road , London, W4 5YS 18th March 2009
Dear Sir,
I flew, on Sunday 15th March, from London to Singapore and then from Singapore to Ho Chi Minh City with Singapore Airlines. I wanted to let you know that I am a regular long distance traveler and have in recent years flown with KLM, US Airways, British Airways, Qantas, Air New Zealand, Royal Brunei and Emirates.
I was so pleased with my travel experience on Singapore Airlines that I felt compelled to write and let you know. Without a doubt Singapore Airlines has been the best and most pleasant travel experience I have had for many years.
Your staff was considerate, attentive and polite. They left me feeling that they enjoyed their jobs and that they take pride in their work. The ground staff at Heathrow was also helpful and as a tall person I appreciated that they were able to assign me a seat with extra legroom. This is a courtesy almost never afforded professionally by other airlines in recent years.
Other things that I noticed and would like to share with other passengers are that:
- in general your economy class seats appeared to have more legroom than other airlines
- the food served on board was really good, tasty and identifiable. It made the meals something to look forward to rather than to dread. The one, very minor, exception was the coffee which was a little too strong and cool for my liking.
- the entertainment system was excellent and I appreciated that the movies were NOT patronizingly edited for content.
I will certainly in future make appoint of trying to fly with Singapore Airlines.
Yours sincerely
Tags: Air New Zealand, British Airways, Emirates, KLM, Qantas, Royal Bru, Royal Brunei, Singapore Airlines
