This is one of the worst and most disrespectful and underperforming companies I have ever dealt with XXXX. They operate a business called “Townends” estate agents in Sunbury on Thames where they “manage” my rental property. For the privilege I pay them 15% of the rent that the tenant pays (when the tenant pays it). In return they don’t do these things:
1) They don’t alert me when the rent is overdue
2) They don’t at any time check on the condition of the property
3) They don’t pay the rent into my bank account in a timely way after late payments
4) They rarely return emails and never return phone calls
5) They don’t issue any notices (such as section 8 when the tenant is in default)
Actually it is quite difficult for me to understand what they do do.
I highly recommend that you share this information with your friends who I know have properties they want to rent out. They will want to know who to avoid in this business.
Yours
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